Maintenance scope
Ensure the continuity and evolution of your applications
Application maintenance (TMA) consists of entrusting all or part of an application's maintenance to a specialist provider. It can include bug fixing, updates, technical support and functional evolutions according to the defined scope. Trivia Agency can study your existing applications, constraints and priorities to propose an appropriate intervention framework.
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Corrective maintenance
Analysis and correction of identified bugs, according to their priority and the conditions set in the contract.
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Evolutionary maintenance
Adding or adapting features to meet new business needs.
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Preventive maintenance
Actions designed to reduce technical risks and facilitate future maintenance, depending on the application's architecture.
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Technical updates
Assessment and implementation of necessary updates, taking dependencies, compatibility and risks into account.
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Support and diagnostics
Analysis of malfunctions and technical support according to the agreed terms.
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Documentation and knowledge transfer
Updating documentation and sharing information necessary for maintenance continuity, where this is part of the scope.
Benefits
A better-monitored application that is easier to evolve
Reduce technical risks
Address bugs and identify points that could weaken the application's operation.
Preserve continuity
Organise interventions and priorities according to your business needs.
Evolve your tools
Adapt features to changes in your business processes.
Better control maintenance
Clarify scope, responsibilities, response times and monitoring terms.
We do not guarantee any intervention time or availability level without a precise contractual commitment.
Initial audit
We gather available information about the application, its technical environment and the difficulties encountered.
Assessment and prioritisation
We identify risks, bugs and priority evolutions.
Scope definition
We specify the covered services, responsibilities, communication terms and intervention conditions.
Interventions and validation
Fixes and evolutions are implemented, tested and validated according to the agreed procedures.
Monitoring and improvement
Request and action tracking can be organised according to the maintenance contract.
Applications covered
Maintenance of your web and business applications
- Business web applications
- SaaS platforms
- Dynamic websites and management tools
- APIs and integrations
- Applications on technologies mastered by the agency
We specify the technologies, versions and environments accepted after verifying our expertise. Not all applications or technologies are necessarily covered.
Case study
Ongoing monitoringAn approach based on reliability and continuity
A maintenance takeover on an existing business application
Taking over corrective maintenance of an application developed by another provider, after auditing the code and technical environment.
Discuss this type of projectCommitments
A technical partner to support your applications long term
Trivia Agency favours a structured takeover, a good understanding of how the application works and clear communication on interventions.
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Explicit maintenance scope
You know exactly what is covered.
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Request prioritisation
Critical bugs are addressed first.
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Documented interventions
Every action is tracked and communicated.
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Attention to testing and risks
Nothing is delivered without checking.
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Plannable evolutions
Future requests can be organised over time.
FAQ
What is application maintenance (TMA)?
TMA consists of entrusting an application's maintenance to a provider, in whole or in part, according to a defined scope.
What is the difference between corrective and evolutionary maintenance?
Corrective maintenance fixes bugs. Evolutionary maintenance adds or adapts features to meet new needs.
Can you take over an application developed by another provider?
A takeover can be studied after analysing the code, documentation, technical environment and available access.
How is the cost of a TMA contract set?
The cost depends on the scope, request volume, application complexity, expected service level and the agreed billing model.
Does TMA include hosting?
Not automatically. Hosting, server administration, backups and application maintenance are separate services, unless expressly combined in the contract.
Do you guarantee a resolution time?
Service levels and timelines must be defined in the contract. Resolution time depends notably on the bug's complexity and technical dependencies.
Can new features be requested within TMA?
Yes, if evolutionary maintenance is included or if evolutions are the subject of a separate order.
See also
- Maintenance A slowing project, a blocking bug, a developer who left? We take over, diagnose and fix to get your application back in working order quickly and reliably.
- Web application Business tools shaped around your real processes. Your teams gain autonomy, data is centralised, and operations accelerate without friction.
Entrust the maintenance of your application to a technical partner
Want to secure the maintenance of an existing application, fix bugs or plan its evolutions? Tell us about your environment and needs to explore the right support.